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What can we do for you?
Improve bottom lineHigh-PerformanceGET STARTED
Nearshore IT
and Telecom Support Services
High-Performance
Nearshore IT
and Telecom Support Services
We have the skilled and experienced team of professionals you need to grow and expand your business.
Our technology, communication, and customer support process allow us to design a personalized solution for you.
OUR SERVICES
Reduce cost, minimize risk, and focus on your core business
Services
Services
Services
Services
Services
Why NearLinx?
NearLinx provides development, information technology support, and outsourcing operations services for U.S. companies in multiple areas, including Telecom, Financial, and Insurance sectors.
We Deliver Results
Our strategic outsourcing solutions in software development and technical support help you achieve excellent quality results with competitive pricing structures.
We have the skills and experience required to solve the most complex challenges.
We offer
transparency, control
and peace of mind.
A STRATEGIC PARTNERSHIP
Focus on your success. We want you to see us as a strategic partner, willing to go the extra mile to ensure your success.
UNRIVALED TELECOM AND IT EXPERTISE
NearLinx was born in Telecom and Information Technology; it’s our language. We understand the industry, the terminology, and the processes. We have developed best practices to hit the ground running.
PROVEN TRACK RECORD
20 years of experience in outsourcing business processes for technology and telecom companies. Our industry experience and highly-skilled team allow you to scale effectively and with minimum effort. Great talent yields excellent results.
AUSTIN BASED
We are Austin based. Your contract is governed by and protected by U.S. law. Visit us anytime and enjoy some authentic Texas barbecue.
IP PROTECTION AND CONFIDENTIALITY
As a U.S.-based company, NearLinx respects confidentiality, and will protect your intellectual property, unique business processes, customer data, and privacy.
100% CUSTOMER FOCUSED
Customer satisfaction is our priority. Engagement and collaboration with our clients are the foundation of our success. Our team becomes an extension of your team.
Outsourcing benefits
Reduce your business costs.
Improve your bottom line.
INCREASE PROFITABILITY
Reduce expenses and fixed costs, eliminate hiring costs and all liabilities related to employees and contractors, and improve your bottom line while receiving the level of service and quality your company and your customers expect.
LESS HEADACHES
We take care of hiring, training, and managing the team. We provide equipment, operations support, and management. You don’t have to worry about recruiting, labor litigation risk, or HR. You can participate as much as you want in the selection of your outsourcing team. Our team is an extension of your team.
FOCUS ON WHAT’S IMPORTANT TO YOU
Outsourcing allows you to focus your energy and efforts on your core business, what you do best, and adds more value to your organization. We take care of the business processes that can be a distraction and a burden.
FLEXIBILITY
Outsourced services can grow, contract, and change as your business needs. You have the flexibility of adapting your business and taking on more projects. Let someone else worry about training.
Nearshoring advantages
OUR TEAM OPERATES AS AN EXTENSION OF YOUR TEAM. Responsive, Accountable, and Fully Integrated.
PROXIMITY
Our offices in Costa Rica and Colombia are a 3-hour flight away from most cities in the U.S., so it’s easy for our customers to come and meet with the team. To put things in perspective, Costa Rica is closer to Houston than Seattle is to Kansas City.
COMPATIBLE TIME ZONE
Our teams can be aligned to work on your time zone, and since Costa Rica operates under Central Standard Time, we can quickly adapt to your needs. It facilitates communication and collaboration.
COMMUNICATIONS
Our team delivers reports, metrics, and status updates so you are always in the know.
100% BILINGUAL
The NearLinx team speaks English and understands not only the language but also the culture. We then add the empathy and personal dedication that characterizes people from Latin America to make your customer experience exceptional.
INTEGRATION
Our team operates as an extension of your team. We operate 24/7. Every customer gets a team lead and project managers to fully understand business objectives and ensure we deliver on our promises.
NearLinx Expertise
When you partner with NearLinx, you don’t have to sacrifice quality or risk working with B players. Our business is built on the premise that we will deliver the same or superior talent that you would expect in any major city in the U.S. – without the hassle of hiring, managing, or training.
We have deep connections with talent pools in Costa Rica and Colombia and strict hiring processes. Our strength is in hiring highly qualified candidates to handle complex assignments.
Our onboarding process is fast, effective, and almost fun.
Talent
The NearLinx team offers experts with multiple capabilities to deliver on crucial services with world-class talent
PCI COMPLIANT
| We build and maintain a secure network and systems |
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| We protect cardholder data |
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| We implement strong Access Control Measures |
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| We regularly monitor and test networks |
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| We maintain an Information Security Policy |
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Our communications network support expertise makes us an ideal nearshore network operation center for all types of communications and technology companies.
Our primary focus includes support, software development and engineering in the communications, financial and insurance industries; and our portfolio keeps growing.
NearLinx is the perfect fit for companies that want the benefits that a nearshore workforce offers without the complexity and risk of managing a complicated and impersonal BPO model.
Our Services
Reduce cost, minimize risk, and focus on your core business.When you outsource support to NearLinx you are making a safe bet. We are techies. We get IT. We can help.
Whether you want to streamline front office, back office, sales, customer service, provisioning, sales support, renewals, customer satisfaction, our troubleshooting – NearLinx has the experience and track record to help you.
- Improve customer retention and preserve annual revenue per user
- Cost-effective account management
- Friendly, capable, professional customer support
Technology Solutions
From fully managed teams to individual expert software developers, we specialize in solid end-to-end delivery of tailor-made telecom solutions.
DEDICATED SOLUTIONS BY PROJECT
QUALITY ASSURANCE TESTING (QA)
STARTUP EXECUTION
IT SUPPORT
CONSULTING
[more]
Improve business processes while reducing costs
The combination of professional project managers, highly trained operations personnel, and 20 years of experience, result in efficiency and success. You will look like a hero when you can deliver the processes your business needs while reducing costs – plus, we take all the operational and management burdens.
[more]
From our Software Development Team
Future-proof your operations. Scale smarter. Go AI Ready.
- Pragmatic AI Implementation & Operations
- Data Readiness for AI
- AI-Capable Staff Augmentation
- Technical AI Risk Management
NearLinx Operations Facility
Our state-of-the-art facility in San Jose, Costa Rica offers:
Coming Soon!
New Offices in Medellin, Colombia
Locations
Austin, Tx, U.S.A.
Costa Rica
Colombia
6500 River Place Blvd, Bldg. 7, Suite 250
Austin, TX 78730
Provincia de San Jose, Santa Ana, Forum 1, Edificio B, 3er Piso.
San José, Costa Rica
Provincia de Cartago, Turrialba centro, 50 metros sur de la estación del Cuerpo de Bomberos - 2do piso.
Turrialba, Costa Rica
Carrera 43F #14a-112
Medellín, Colombia
Our Team
Gabriel Diaz
President and CEO
A passionate serial entrepreneur, Gabriel created, expanded, and successfully sold multiple telecom companies. A UT Austin graduate, Gabriel’s career moved fast, and at the age of 29, he became Sr. VP of Sales at IP Communications, a national high-speed data provider. He founded Reallinx, a national data carrier that was acquired by GTT Communications. Mr. Diaz is a local business leader with a reputation for creating customer-centric businesses. He continues to make his mark on the business world by guiding and inspiring many other entrepreneurs. He served as an advisor for a technology incubator and is currently serving as President of the AEM Business and Entrepreneurship Association in Austin, Texas.
Chris Griffin
Chief Revenue Officer
With a telecom, software, and technology career spanning more than 20 years, Chris has held numerous senior leadership roles, including President, EVP, VP and Advisory Board Chairman. Having held management roles for multiple public companies, co-founded and sold a startup, and part of the executive team of several successful exits, Chris possesses a unique perspective and skillset for building and operating technology companies. Chris has worked or consulted for companies such as: Qwest Communications, 46Labs, StarView Solutions, One Source Networks, Network Kinetix, MCI, and West Corporation. Happily married with three children, Chris enjoys all things outdoors, travel and live music.
Juan Pablo Guzmán M.
Executive Vice President
Juan Pablo Guzmán M. brings extensive experience and leadership to NearLinx, having held key positions at leading companies in the industry. He led Concentrix’s growth in Costa Rica from ~800 to over 5,000 collaborators, playing a pivotal role as the Country Manager. Before that, he served as the Site Director at ResultsCX, leading country operations for three years. His earlier roles included Vice President and Senior Operations Manager at Bank of America and Account Manager for Foundever (Sykes).
Daniel Laguna
VP of Software Development
As the Software Development VP, Daniel is responsible for running several development initiatives (R&D, Blockchain development, project, and customer onboarding). He is an experienced development manager with a demonstrated history of working in the information technology and services industry. Skilled in Hibernate, Java, Windows Communication Foundation (WCF), .NET Framework, and C#, he is a strong engineering professional with a Master of Computer Applications (M.C.A.) focused in Computer and Information Sciences.
Ricardo Mejía
Director of Engineering Services
Ricardo Mejia brings over 15 years of extensive networking experience as Director of Engineering at NearLinx. As a certified CCNA/CCNP/CCNA Security instructor at Universidad Latina de Costa Rica, Ricardo plays a pivotal role in shaping the next generation of networking professionals. He has held key positions with top industry leaders, including World Fuel Services and AT&T. At NearLinx, he spearheads critical projects in product design, assessing technology, organizational resources, and market demands. Renowned for his adept management skills, Ricardo excels in negotiating research contracts, preparing company budgets, and handling bids and contracts. He is proficient in developing schemes, designing detailed reports, and presenting results to clients. Additionally, Ricardo implements and enforces policies, standards, and procedures for engineering and technical operations within the organization. His strategic vision and technical acumen make him an invaluable asset to NearLinx and a leader in the ever-evolving networking field.
Tonie Lozano
Marketing Director
Tonie is an experienced Marketing leader with 20 years focusing on marketing strategy, campaign execution, and business development. Before joining NearLinx, she held multiple marketing and business development positions within the Security & Surveillance Technology industry as part of Pelco Inc. and later with global leader Schneider Electric. During her tenure, Tonie managed successful marketing programs for the LATAM and U.S. markets. Before moving to Austin, Texas, she was part of the Central & Eastern Europe Business Information Center, in Washington, D.C. In her early professional years, she worked for GE Financial as Sales Support Leader for Central Texas. Tonie has a passion for meeting people and creating mutually beneficial partnerships.
